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FAQs

Due to global supply chain issues, we are experiencing delays with orders. 

ABOUT HONMA

HONMA is a premium golf club manufacturer and lifestyle brand based in Sakata, Japan. Founded inside a small Yokohama workshop in 1959, our mission is to craft golf clubs as a form of artistic expression, operating as the only company that handles every step from design to final production in-house to create the highest-quality products on the market today. You can find more information about Honma by clicking here.

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Of course! We would love to celebrate your hole in one using your Honma clubs! Email Honma Marketing with the following information:

  1. Your full name and address
  2. Where you normally play most frequently? (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course
  3. How many rounds of golf do you play each month during golf season?
  4. What is your handicap?
  5. Where did you get your hole in one? (Course name, City and State)
  6. Hole number
  7. Par of the hole
  8. Hole yardage
  9. Honma product used

BERES

The traditional BERES drivers, fairways, hybrid, and irons, launched in 2005, feature graphite shafts (except wedges and putters) all of which are graded from 2-Star to 5-Star.

The new line of BERES products, launched in 2022, includes the first non-Star Graded club - The BERES Black. The BERES Black model's sleek appearance and lack of star grading makes it easy for retailers and consumers to purchase.

If you have been a long-time Honma customer, the BERES Black is comparable to the 2- or 3-Star model. Note that it offers fewer custom options than BERES Aizu.

BERES Black is designed for the timeless, classic golfer who is looking for a sophisticated and elegant aesthetic. 

Aizu is beautifully crafted with distinctive traditional Japanese AIZU designs befitting the golf connoisseur. Aizu coating comes from the Fukushima region of Japan (home of traditional samurai culture) and is one of the traditional crafts of Japan. It became popular around 1590, and its beauty was loved by aristocrats as far away as Europe. Aizu coating is characterized by its glossy black and red lacquer and the decorations drawn on it. Combining the unmatched skills of the Honma Master Craftsmen with the most advanced materials in golf today to bring you golf clubs that reflect the best of tradition and technology and deliver premium performance for the discerning golfer.

With the new ARMRQ, the higher the grade chosen, the greater the distance performance achieved by increasing swing speed. That is, the higher the star level, the longer and farther you will hit it.

ARMRQ - 2-Stars: The flexibility from the soft mid-section and the metal hybrid 7-axis sheet at the butt creates a stable backswing to promote faster swing speeds.

ARMRQ - 3-Stars: Reinforcing strength at the butt pushes the stress over the shaft into the soft midsection, allowing the shaft to deform and recover quickly and feel the clubhead through the swing.

ARMRQ - 4-Stars: (includes 24-karat gold) The new BERES shafts feature a lower kick point to increase swing speed.

ARMRQ - 5-Stars: (includes platinum and 24-karat gold) The use of selected T1100G material throughout the shaft contributes to less torque, an improved feeling of control and the stiffness while maintaining flexibility, to produce maximum distance with the least dispersion.

PRODUCT INFORMATION

  • L (Ladies): Recreational female players generally above 42 mph
  • A (Senior Flex): For slow swingers between 72-83 mph
  • R2 (Soft reg): This closest to Senior Flex in BERES clubs
  • R (Regular): For most golfers, between 84-96 mph
  • SR (Stiff Regular): For high level players above 97 mph
  • S (Stiff): For highest level players above 105 mph

Yes. You can request wrenches, weights or grips by emailing Honma Customer Support

GENERAL

To find out the status of your online order contact Honma Customer Support for assistance.

You may cancel an online order anytime before your confirmation email has been received. To cancel an order, or if you have questions please contact Honma Customer Support. Custom orders may not be cancelled.

If you are not satisfied with your purchase, you may return your item within 30 days of receipt. All returned items must be in NEW and UNUSED condition (with plastic still on) and have all related pieces (i.e headcover, wrench, etc.). Please contact Honma Customer Support to obtain a pre-paid return label(s).

We are not able to accept returns on personalized items or custom golf. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original Packing Slip.

Please allow a minimum of 10 days for us to process your return after it is received in our warehouse. We'll notify you via email once we've processed the returned product(s) and will credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.

We, unfortunately, are not able to credit shipping costs for returned orders.

At the time we are only able to ship to Canada. If you are not in the US or Canada and would like to place an order please contact Honma Customer Support who may be able to provide information on authorized dealers or connect you with a Honma office closer to where you live.

By popular request, we have launched a trade-in program. Click here for more details.

Honma gift cards are only redeemable online at honmagolf.com.

Yes. We offer customizations for:

  • Head and Shaft Color (Select products only)
  • Shaft Length, Lie and Loft
  • Visuals or Engraving on Club
  • Shaft Options

Please contact Honma Customer Support for help with custom orders.

Custom orders require 6-8 weeks for delivery.

All custom order purchases are final sales. There are no returns.

Honma’s shafts are among the best in the world, and we do not recommend changing them out. If you would like more information about ordering an exotic shaft contact Honma Customer Support.

You can find a retail location in the US or Canada by checking the list of authorized Honma dealers. (current list of authorized Honma dealers is currently under construction) If you still have questions or do not find a retailer in your area you can contact Honma Customer Support.

COUNTERFEIT INFORMATION:

Despite the golf industry's efforts, sales of counterfeit golf products to unsuspecting consumers still happen. Please visit our list of verified retailers or contact Honma Customer Support to help find authentic Honma clubs nearest to you.

Counterfeit products do not meet the quality standards or perform the same as official Honma golf products. The use of counterfeit clubs can lead to dangerous results, including injury to yourself or others.

We recommend that you purchase products either directly from an authorized retailer or from https://honmagolf.com. All authentic Honma products also have a serial number that can be verified.

Your serial number will be on the ferrule. The ferrule is that little bit of plastic that sits between the neck of the club and the shaft. Once you have located the serial number you can contact Honma Customer Support with a photo of the serial number and they can assist you with verifying authenticity. Please do not mail anything to Honma without instructions from the Honma Customer Support Team.

Honma does not authorize retailers to sell on Amazon or Ebay. If you make a purchase on eBay or Amazon from an unauthorized seller, there is a greater chance that the products offered are counterfeit.

You can find a list of stores authorized to sell Honma products here, or you can purchase directly from Honma's online store. If you find a deal that looks "too good to be true" then it probably is. If the price is much lower than normal, and you haven't verified the site as an authorized retailer, we recommend avoiding purchasing from that dealer.

Honma cannot repair or reimburse you for counterfeit product, but if you can provide information on the seller we may be able to stop them from taking advantage of more consumers. Ultimately, your dispute is between you and the seller of the fake product.

Ebay has its own policies on how to deal with a suspected counterfeit seller or listing. You can visit them online here (http://pages.ebay.com/help/policies/replica-counterfeit.html) then use the link on that page to report a suspect seller or listing.

The best way for consumers to report internet related criminal complaints is to visit www.IC3.gov where they will walk you through reporting a suspicious website.

If you did not find the answer you were looking for or would like to verify your club is authentic via the serial number, please email Honma Customer Support with your question. Please do not mail anything to Honma without speaking with a representative, we cannot guarantee its safety or that it will be returned to you.

PAY OVER TIME

Klarna splits the cost of your purchase into 4 payments, over 6 weeks. No interest. No catch. Just more time to pay for the things you love. Buy now, pay later is an alternative to credit and gives you the flexibility to shop what you want, when you want, without breaking the bank. When you split the cost of your purchase into 4 smaller payments with Klarna, you'll never pay any interest. Ever.

According to Klarna, "When you choose to pay in 4 interest-free installments with Klarna, we will perform a credit check for the first attempt to fulfill the purchase. If you are successful in completing the purchase, we will not attempt another credit check for 12 months. When you attempt another purchase after 12 months or if you change your address in our app or website, we will perform another credit check. This credit check will be visible on your credit report but does not directly affect your credit score. It may still affect your ability to be eligible for credit at other parties, as they can see the credit inquiry on your report and may use it as a basis for their final decision. As a responsible lender, we do not wish to grant credit to customers who may have difficulties in fulfilling payment. It is for this reason that we perform a credit check. We want to gather information about our customers to ensure that they can afford the debt before we even consider providing them with credit."

TRADE-IN PROGRAM

Simply input the clubs that you would like to obtain the value for on our trade-in page to sell to us. Choose the drop down menu asking how many pre-paid labels you will need to ship your clubs and your UPS labels will be emailed to you. Print out your label(s), place it on the box and either drop the box off at UPS or schedule a pick-up.

A $10 fee per label requested is deducted off the total of your submission

Yes, in most cases. Keeping our database updated with the variety of clubs manufactured can be challenging. We will determine the value of an unlisted club on an individual basis. Occasionally, unlisted clubs are not deemed acceptable. If you don't find your club listed, simply send us an email through our contact page and we will personally notify you with the value.

The typical processing lead time is between 1-3 Business days after the inventory has been delivered.

Honma Golf reserves the right to adjust pricing without notice based on inaccurate condition ratings that are submitted on our website. This is not a common occurrence but at times there are rather large discrepancies. Common sense should prevail.

Yes. As part of the Club Quote Process you must select the condition of the club from a drop down menu. Ratings are determined on a scale that ranges from new to fair. Poor clubs with excessive wear will not be accepted

Iron sets must consist of at least 5 sequential clubs with matching shafts and a pitching wedge.

If your club arrives and does not meet our acceptance criteria we will do one of the following:

  1. Return the product to you - Return shipping charges will be charged to your account.
  2. Disposal of the club if it is of no value and you agree to its disposal.
  3. Repair the club with your authorization and deduct the cost of the repair from the original value

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